How to Book a Wheelchair on Turkish Airlines?

The act of flying, can be overwhelming on its own. Add mobility concerns to the mix! And things get even trickier. But Turkish Airlines actually has a pretty structured process for support. It is if you need help getting through the airport or boarding. The problem is, not everyone knows where to start or what exactly to ask for. That’s where SkyTravelFly steps in. This guide breaks down exactly how to make a Turkish Airlines wheelchair request online, when to call, and how to avoid last-minute panic. No fluff, no tech confusion. Just what works.

How to request wheelchair Turkish Airlines Online?

Let’s start with the most direct method: Requesting online.

If you already have your ticket, go to the official Turkish Airlines website. Click on “Manage Booking.” Enter your surname and booking reference. Once your reservation loads, scroll through the service options until you find the Turkish Airlines special assistance section. That’s where wheelchair service lives.

You will see multiple levels of assistance:

• WCHR: For passengers who can walk short distances but need help through the airport.
• WCHS: For those who can’t use stairs.
• WCHC: Full wheelchair support, including boarding and disembarking.

Pick what suits your needs and confirm. Try to do this at least 48 hours before your flight.

Can you add a wheelchair request while booking Turkish ticket?

Yes. And it’s honestly the smoothest way to do it. When you’re booking your flight directly on the Turkish Airlines website, you will find a section called “Add Special Services”. It is after selecting your flight and entering passenger details. That’s where you select any Turkish Airlines special assistance, including mobility help.

Check the right box, continue to payment, and once the ticket is issued, the system saves your wheelchair preference under your booking. No need to re-do it later.

Is There a Turkish Airlines Wheelchair Request Phone Number?

Yes, and it’s the backup plan you need if the online process gives you trouble.

The Turkish Airlines wheelchair request phone number is different. And depends on where you’re calling from. In the U.S., the general customer service line is +1 800-874-8875.

Call and ask to add special assistance to your booking. Mention the type of help you need (WCHR, WCHS, or WCHC), and confirm that it gets attached to your ticket.

One tip: try calling during weekday mornings. Hold times are shorter. Keep your booking number ready. It’ll speed things up.

What happens once you make the Turkish wheelchair request?

Once the wheelchair service is confirmed: You’ll see it listed in your reservation details.

This is how it works at the airport:

• Arrive early. 2 to 3 hours before your flight is flying.
• Go straight to the check-in counter! Let them know you requested a wheelchair.
• An assistant will meet you there or shortly after. They will help you through security, immigration, & boarding.
• At your destination: Someone will be there to assist you off the plane and through the arrival area.

The process is smoother when the request is in the system early. That way, the staff can plan accordingly.

Do you need medical documents for a Turkish Airlines Wheelchair Request?

Usually, no. If you are requesting standard wheelchair assistance due to mobility difficulty, no paperwork is required.

However, if you have a medical condition that needs clearance (oxygen tanks, stretchers, etc.), you might be asked for a health form. In those cases, Turkish Airlines sends you a “Medical Information Form (MEDIF)” to fill out.

But for general mobility support, you don’t need to submit anything—just make the request and show up early.

Can You Request Wheelchair Assistance for Connecting Flights Too?

Yes, and this part is important. If you have a layover, make sure the assistance is booked for both flight legs. It is for especially in a hub like Istanbul. Turkish Airlines provides connection support automatically if the request is added to your itinerary. But it’s worth confirming it.

At transfer points, wheelchair staff will help you move from one gate to the next. In busier airports, this makes a huge difference.

What if you forgot to request a wheelchair on Turkish flight?

If you forget, don’t panic—but act fast. Call Turkish Airlines as soon as you realize it. If your flight is more than 24 hours away, they can still add the request. Closer than that, it becomes a “last-minute service,” and there’s no guarantee.

Worst case? Show up extra early! Go to the check-in desk & ask in person. They will try to help, but wait times may be longer. Better to request it in advance whenever possible.

Final Thoughts

Booking a wheelchair with Turkish Airlines does NOT need to feel perplexing. The steps are there—you just need to know where to look. SkyTravelFly recommends doing it while booking, or at least 48 hours before departure. Use the website if it works. Call them if it doesn’t. Always double-check if you booked through someone else. And if you’re flying with layovers, make sure each leg is covered. The airline’s support system works best when you give it time. And once it’s in place, it takes a lot of stress off your day of travel.